Terms of Service

Last updated: January 1, 2025

Please read these terms carefully before using Awiss

1. Acceptance of Terms

By downloading, accessing, or using the Awiss application or website, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Description of Service

Awiss provides a platform connecting users with hotels, restaurants, and salons. Services include:

  • Hotel service requests (housekeeping, maintenance, etc.)
  • Restaurant takeaway orders and table reservations
  • Salon appointment booking and slot management

3. User Accounts

To use certain features, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

4. Booking and Payment

  • All bookings are subject to availability and confirmation
  • Prices are as displayed at the time of booking
  • Payments are processed through secure third-party gateways
  • You agree to pay all charges incurred under your account

5. User Conduct

You agree not to:

  • Use the service for any illegal purpose
  • Harass, abuse, or harm others
  • Impersonate any person or entity
  • Interfere with or disrupt the service
  • Attempt to gain unauthorized access to any systems

6. Cancellations and Refunds

Cancellation and refund policies vary by service type. Please refer to our Cancellation Policy and Refund Policy for detailed information.

7. Intellectual Property

The Awiss name, logo, and all related content are our intellectual property. You may not copy, modify, or use our content without permission.

8. Limitation of Liability

To the maximum extent permitted by law, Awiss shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

9. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.

10. Governing Law

These terms shall be governed by the laws of Germany. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Frankfurt, Germany.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of new terms.

12. Contact Information

  • Email: legal@awiss.me
  • Address: AnnabergstraBe 67, Zeilsheim, 65931 Frankfurt am Main Deutschland