Cancellation Policy

Last updated: January 1, 2025

Fair cancellation terms for all services

1. Cancellation Overview

Awiss offers flexible cancellation options depending on the service type and timing of cancellation.

2. Hotel Service Cancellations

Cancellation TimingRefund Amount
Within 1 hour of request100% Refund
After 1 hour, before service50% Refund
After service startsNo Refund

3. Restaurant Cancellations

Takeaway Orders:

TimingRefund
Within 30 minutes100% Refund
After 30 minutesNo Refund

Table Bookings:

TimingRefund
2+ hours before100% Refund
Less than 2 hoursNo Refund

4. Salon Appointment Cancellations

Cancellation TimingRefund
4+ hours before100% Refund
2-4 hours before50% Refund
Less than 2 hoursNo Refund

5. How to Cancel

  1. Open Awiss app and go to "My Bookings"
  2. Select the booking you want to cancel
  3. Tap "Cancel Booking" button
  4. Select reason for cancellation
  5. Confirm cancellation

6. Force Majeure

In cases of natural disasters, government restrictions, or other unforeseen circumstances, we offer flexible cancellation with full refund regardless of timing.

7. Contact for Cancellations

  • Email: cancellations@awiss.me
  • Phone: +49 178 3450727