Account Deletion

Request to delete your account

Important: This action is irreversible

How to Delete Your Account

You have three options to delete your Awiss account:

Option 1: Delete via App

  1. Open the Awiss app on your device
  2. Go to Profile → Settings
  3. Scroll down to "Account Management"
  4. Tap "Delete Account"
  5. Confirm your decision
  6. Enter your password to verify identity

Option 2: Request via Email

Send an email to account-deletion@awiss.me with:

  • Subject: "Account Deletion Request"
  • Your registered email address
  • Your full name as registered
  • Reason for deletion (optional)

Option 3: Contact Support

  • WhatsApp: +49 178 3450727
  • Phone: +49 178 3450727
  • Support will guide you through the process

What Happens When You Delete Your Account?

  • All personal data is permanently removed
  • Booking history is deleted
  • Saved locations and preferences are erased
  • You can create a new account anytime

Data Retention Period

After deletion request:

  • Account immediately deactivated (30-day grace period)
  • Data permanently deleted after 30 days
  • You can reactivate within 30 days by logging in
  • Some anonymized data may be kept for analytics

Information We Keep

For legal and security reasons, we may retain:

  • Transaction records for 7 years (tax/legal requirements)
  • Support ticket history (anonymized after 1 year)
  • Security logs for 90 days

Verification Process

To prevent unauthorized deletions, we verify:

  • Account ownership via email confirmation
  • Password verification (if deleting through app)
  • Identity may be requested for sensitive cases

Processing time: Account deletion requests are typically processed within 48 hours. You will receive a confirmation email once completed.

Need Help?

If you're having trouble deleting your account or have questions:

  • Email: support@awiss.me
  • WhatsApp: +49 178 3450727
  • Response Time: 24-48 hours